Terms of Use
Last updated: 30 August 2026 · South Africa.
1. Service
Commute Club is a carpool matching platform. We do not provide transport services ourselves. Drivers use their own vehicles, own insurance, own valid license. Riders agree to share rides at own risk.
2. Pricing - distance-based fare + R6
The driver portion is R30 plus R0.75 per kilometre, capped at R60. A constant R6 platform fee is added. The rider sees the full fare before booking; card payments are paid out to the driver's SA bank account via Paystack. All amounts in ZAR. No surge pricing.
3. Payments & Fees
All payments are processed securely by Paystack. The rider pays the driver's fuel contribution plus a R6 platform fee. Standard Paystack South Africa processing fees apply to every transaction. The driver receives the fuel contribution, less Paystack fees, paid into their verified bank account through a Paystack Subaccount. Commute Club retains a R6 service fee per successful ride — a fixed amount, never a percentage. Refunds: if the driver cancels, the rider is refunded in full less Paystack processing costs. If the rider cancels less than 12 hours before departure, no refund is given. Drivers are responsible for declaring income to SARS.
4. Seat Limit — Per Dated Commute
Seats are counted per dated commute and reset for each date. Accepting riders for Monday does not fill the seats on your Tuesday commute. A driver may run a maximum of two active commutes per date.
5. Driver Requirements
Valid SA driver's license, roadworthy vehicle, valid insurance. No reckless driving — riders can report, we can ban. Must arrive within 10 mins of agreed time. Must not charge more than app price.
6. Rider Requirements
Be ready at pickup point on time. Pay before ride via Paystack — driver can refuse if not paid. Respect driver vehicle.
7. GBV Zero Tolerance & Women-Only Rides
Commute Club stands against Gender-Based Violence (GBV). Zero tolerance for harassment, intimidation or unsafe behaviour: reports lead to an immediate permanent ban and may be reported to the SAPS GBV Command Centre (0800 428 428 / *120*7867#). Women-only corridors are available — only members whose profile says female can request a seat or be matched on them, and the preference is honoured in matching on both sides. A safety-verified badge means ID and selfie verification is on file. The R6 facilitation fee is flat and includes these safety features. Emergency SOS is available in the app for riders and drivers.
8. Liability
Commute Club is a matching service, not a transport provider. We are not liable for accidents, delays, loss. Use at own risk. Drivers must have insurance that covers passengers. SA law applies, courts of Randburg, South Africa.
9. Cancellation
Free cancellation until the driver accepts. If the rider cancels less than 12 hours before departure, no refund is given. If the driver cancels, the rider is refunded in full less Paystack processing costs.
10. Accounts
18+ only, one account per person, we can suspend for fraud, fake corridors, or harassment.
11. Contact
ayrton@commuteclub.co.za · Commute Club, Randburg, South Africa.