Privacy Policy
Last updated: 30 August 2026 · Randburg, South Africa · POPIA Compliant.
Who we are
Commute Club (com.commuteclub.app) is a carpool matching service based in Randburg, South Africa. Contact: ayrton@commuteclub.co.za.
Data we collect
Account: email, name, phone number (for WhatsApp notifications). Commute: home suburb, work building, corridor name, distance. Driver payout: bank name, bank code, account number — encrypted at rest, only used for Paystack transfers. We never store card numbers. Location: approximate suburbs only, not precise GPS tracking. Payments: processed by Paystack; we store Paystack reference and amount, not card details. Usage: ride requests, matches, notifications, app interactions.
Why we collect it (POPIA lawful basis)
To provide carpool matching (contract). To process payments and pay out fares to drivers (contract + legitimate interest). To send WhatsApp and push notifications about rides (consent; you can opt out in Profile). To comply with SA tax and FICA obligations for payouts over thresholds (legal obligation).
Sharing
We share data only with Supabase (database hosting), Paystack (payment processing), and WhatsApp Cloud API (Meta) for ride notifications. We do not sell data. Drivers see rider name and suburb, not full address or bank details. Riders see driver name and corridor.
Your rights (POPIA)
You can request access, correction, or deletion of your data by emailing ayrton@commuteclub.co.za. Signed-in members can permanently delete their account in Settings → Account → Delete My Account, or from the member portal. Account deletion removes saved app data, uploaded verification and emergency files, owned corridors and bookings, and stops membership renewal. Paystack and other providers may retain transaction records required by law. Bank data can be removed anytime, but then auto-payouts stop and manual EFT will be used.
Security
Supabase RLS, encrypted connections, Paystack PCI-DSS Level 1. Bank account numbers are masked in UI (last 4 digits only).
Children
Service is 18+ only.
Contact
For privacy requests: ayrton@commuteclub.co.za · 18 Smit Street, Randburg, 2194, South Africa.