Support & FAQ

How much does a ride cost?

Fares are based on distance — the driver gets R30 + R0.75/km (capped at R60) and R6 is the platform fee. You see the exact fare before booking. No surge, no surprises.

When do drivers get paid?

The driver's share splits to the driver's linked bank account after each paid ride once payouts are approved. Until bank details are approved, payouts are settled manually by the team.

What if my driver cancels or my car breaks down?

Use the emergency backup — we match you with another verified member on your corridor and refunds reconcile to your wallet automatically.

How do I get verified?

Upload your ID (riders) or licence and ID (drivers) from your Profile. An admin reviews documents, usually within one business day.